The purpose of this case study is to evaluate the work of Al-Ram Municipal Council (A.M.C) in delivering wastewater management and solid waste management services for the Palestinian city of Al-Ram, in order to identify major challenges that prevent A.M.C from providing best quality services to its citizens. Moreover, this case study, shall tackle some governance aspects of the Palestinian Ministry of Local Governance (MOLG) for its direct and clear relation in service delivery and the influential role it plays in any local authority. In addition to the literature review, the data and argument of this case study were presented by the people of Al-Ram as well as A.M.C and MOLG officials, through a focus group workshop and interviews organized by Applied Research Institute – Jerusalem (ARIJ) as part of Pro-Poor Integrity Program (PPI) in Palestine implemented in partnership with TIRI and AMAN and funded by UK Department for International Development (DFID).

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